Incoming Students and Families

I'm coming from a warm climate. How hard is it to adjust to Vermont winters?

Everyone adjusts differently, but Vermont winters are cold and snowy. Bring clothing you can layer, along with a warm winter coat, gloves, a hat, and footwear that can handle snow and ice. Many students arrive with clothing for late summer and fall, then bring heavier winter items back after a break.

When will I receive my class schedule?

Before the semester begins, you will work with a professional academic adviser from the Center for Academic Success and Achievement, known as CASA. Your adviser will help create your first-semester schedule and register you for classes. Once your schedule is complete, you can view it in BannerWeb.

Can I help choose my classes?

Yes. Your academic adviser will talk with you about your academic needs, interests, placement results, and preferences before completing your schedule. Contact CASA if you have questions or want to speak with your adviser.

Do I need to send Norwich my official high school transcript if I do not have college credits?

Yes. Incoming students must submit an official high school transcript or GED documentation, even if they have not earned college credit.

How do I confirm that Norwich received my AP, IB, dual-enrollment, or transfer credits?

Send all required official scores, transcripts, and supporting documents to Norwich. Questions about whether your materials were received or how credit may apply can be directed to transfercredit@norwich.edu or 802-485-2035. Your academic adviser can also help explain how approved credit applies to your degree program.

Do both cadets and civilian students need to complete the housing application?

Yes. Residential cadets and civilian students should complete the required housing application in the NU Living portal. Your housing or company assignment will be available there when it is finalized.

Can I arrive on campus early?

Early arrival must be approved. Some students receive separate arrival instructions because they are participating in a fall varsity sport, an authorized Corps Specialty Unit training exercise, an ROTC activity, or another approved program.

If you believe you need to arrive early for another reason, contact your admissions counselor or the appropriate campus office before making travel plans. Civilian students requesting an exception should follow the current early-arrival request process. Students arriving early for an approved program will generally move directly into their assigned residence hall room or barracks room.

What should I do if my health or medical forms still show as incomplete?

First, confirm that the forms were sent directly to Student Health Services and allow time for them to be reviewed. If your status has not been updated and the delay could affect your arrival, housing, athletics participation, or medical clearance, contact deanofstudentservices@norwich.edu for help following up.

Can I send packages to Norwich before I arrive?

Yes, but packages should be sent only within the University's recommended pre-arrival timeframe so they do not arrive too early. Review the current shipping instructions on the Incoming Students page before mailing anything.

Address packages to:

For shipping questions, contact the Mailroom at mailroom@norwich.edu or 802-485-2205. Students receive a notification through their Norwich email when a package is ready for pickup.

Where can I buy items that are difficult to bring on a plane?

Students flying to Vermont often purchase bulky or last-minute items after reaching the area. Barre and Berlin are the closest larger shopping areas to campus. Additional retail options are available around Burlington, Vermont, and West Lebanon, New Hampshire.

Review the current Rook or civilian packing list before buying or shipping anything. Rooks should bring only approved items from the Rook Packing List.

Do all students need a CADETcard?

Yes. Despite its name, the CADETcard is Norwich University's student identification card for both cadets and civilian students. You will use it for identification, meals, residence hall or barracks access, library services, and approved campus purchases.

How do I submit my CADETcard photo?

Submit a clear, current photo with a plain or solid background by following the current CADETcard instructions. Think of it as similar to a driver's license or passport photo. Complete this step before arrival so your card can be prepared for check-in.

If Norwich has accepted your submission, you may not receive a separate confirmation. The CADETcard team will contact you if there is a problem with the photo.

Can I bring a car to campus during my first year?

First-year students are generally not permitted to keep vehicles on campus unless they receive an approved exception. Any student who is authorized to bring a vehicle must register it with Norwich Public Safety and obtain the required parking permit.

How are my first-semester classes selected?

New students work with an academic adviser from the Center for Academic Success and Achievement (CASA) before arriving on campus. Your adviser considers your academic program, placement results, previous coursework, and degree requirements to build a schedule that sets you up for success during your first semester.

Can I help choose my classes?

Yes. Your adviser will discuss your interests, academic goals, placement results, and any previous college credit before finalizing your schedule. If you have questions or concerns about your schedule, reach out to your adviser as early as possible.

Why do I still have an advising or registration hold?

Registration and advising holds are a normal part of the enrollment process for new students. Even after meeting with your adviser, some holds may remain until your schedule has been finalized or other enrollment steps have been completed.

If you have already met with your adviser and believe a hold should have been removed, contact your adviser or CASA for assistance.

I already met with my adviser. Why did my class schedule change?

Some academic programs continue adjusting schedules before the semester begins to ensure students are enrolled in the correct required courses. If your schedule changes after your advising appointment, it is often part of the normal registration process. If you have questions about a change, contact your academic adviser.

Where can I view my class schedule?

Your class schedule is available through Banner after registration has been completed. Student information and other university resources can also be accessed through UnifyNU using your Norwich account.

When can I change my schedule?

The first week of classes is known as Add/Drop Week. During this time, students may work with their academic adviser to add, drop, or adjust courses if appropriate for their academic program.

How do AP, IB, dual-enrollment, and transfer credits work?

Norwich reviews eligible Advanced Placement (AP), International Baccalaureate (IB), dual-enrollment, military, and transfer coursework to determine how it applies toward your degree program. Be sure to submit all required official transcripts and score reports as early as possible.

If you have questions about whether Norwich has received your documents or how your credit applies to your degree, contact the Registrar.

What if I need to meet with my professor but can't attend office hours?

Don't let a scheduling conflict keep you from asking for help. If your professor's published office hours overlap with another class or commitment, reach out directly. Faculty are generally happy to arrange another meeting time.

What writing style will I use in my classes?

Writing and citation styles vary by academic program and instructor. For example, criminology courses commonly use APA style, while other programs may require MLA, Chicago, IEEE, or another format. Your instructor will explain which style is expected for each course.

How much time should I expect to spend on academics?

Academics are your primary responsibility as a Norwich student. Classes are generally scheduled throughout the academic day, with additional time outside of class dedicated to studying, completing assignments, group projects, and meeting with faculty.

Successful students build regular study time into their weekly routine and make use of campus resources whenever they need additional support.

What academic support is available if I need help?

You don't have to wait until you're struggling to ask for help. Norwich offers a wide range of academic support services designed to help students succeed throughout the semester. Many students use these resources to strengthen their understanding of course material, improve study habits, prepare for exams, or build confidence in challenging subjects.

Is tutoring available?

Yes. Peer tutoring is available through the Center for Academic Success and Achievement (CASA) and is included with your tuition. Depending on the course and your needs, tutoring may be offered one-on-one, in small groups, or as drop-in sessions.

Can I receive tutoring on weekends?

Some academic support services, including writing assistance, offer limited weekend availability. If you need help outside of regular hours, contact CASA or the Center for Writing to discuss available options.

Is tutoring only for students who are struggling?

No. Many students use tutoring to stay ahead in their courses, prepare for major exams, improve specific skills, or gain additional confidence. Asking for help early is encouraged and is a normal part of being a successful college student.

Is there a place on campus where I can study or receive academic help?

Yes. CASA provides dedicated spaces where students can study independently, work with classmates, meet with tutors, or receive academic support. Kreitzberg Library also offers quiet study areas, group study rooms, and additional academic resources.

What if I need help improving my writing?

The Center for Writing provides support for writers at every experience level. Whether you're starting your first college paper or polishing a final draft, staff can help you organize ideas, strengthen your writing, and improve your overall communication skills.

Can I receive accommodations for a disability or documented learning difference?

Yes. Norwich works with students who have documented disabilities or learning differences to provide reasonable academic accommodations. Students are encouraged to begin the process as early as possible so accommodations can be in place when classes begin.

What if I begin falling behind in a class?

Don't wait to ask for help. Meet with your professor, contact your academic adviser, or connect with CASA as soon as you begin experiencing difficulty. The earlier you seek assistance, the more options are available to help you get back on track.

Will my professors be available outside of class?

Yes. Faculty members hold regular office hours and encourage students to ask questions. If you're unable to attend scheduled office hours because of another class or commitment, reach out to your professor to arrange another meeting time.

What if I'm not sure where to go for academic help?

Start with CASA. Staff can answer questions, connect you with tutoring, help you develop effective study strategies, and direct you to the campus resources that best fit your needs.

Can I send packages to campus?

Yes. Students may have packages shipped to campus. Once a package is received, you will receive a notification through your Norwich email when it is ready for pickup.

Can I order items from Amazon or other online retailers?

Yes. Students may order items from Amazon and other online retailers while living on campus. Incoming Rooks should be sure any items they order comply with the approved Rook packing list and Corps requirements.

Where can I buy things if I can't bring everything with me?

Many students, especially those traveling longer distances or flying to Vermont, purchase larger or last-minute items after arriving. Nearby communities such as Berlin and Barre offer a variety of shopping options for everyday necessities.

What should I bring with me?

Bring the items recommended for your student type. Incoming Rooks should follow the official Rook Packing List, while civilian students should review the recommended residence hall packing guidance. If you're unsure whether an item is permitted, check the current packing information before arriving.

Can Norwich accommodate food allergies or special dietary needs?

Yes. Students with food allergies or documented dietary needs are encouraged to communicate with the university before arriving so appropriate dining accommodations can be discussed.

How does dining work on campus?

Residential students participate in a campus meal plan that provides access to dining throughout the academic year. Students with questions about meal plans, dietary accommodations, or dining services can contact the university before arriving on campus.

When and how can I find on-campus jobs?

If you're interested in working on campus, you can begin searching for positions before the semester starts. On-campus jobs are posted in Handshake as departments submit openings throughout the summer.

If you qualify for Federal Work-Study, accepting the award through Financial Aid does not automatically place you in a position. Students apply for available jobs, and each department manages its own hiring process. Some positions require an interview or resume, while others do not.

How do I find and apply for on-campus jobs?

Norwich uses Handshake to post student employment opportunities. Log in using your Norwich single sign-on credentials and search for Norwich University to view available on-campus positions. New positions are added as they become available throughout the year.

What if I don't receive the first on-campus job I apply for?

Don't be discouraged. Each department has its own hiring process, and additional positions continue to be posted throughout the semester. If one opportunity doesn't work out, continue checking Handshake for new openings.

Can I participate in work-study if I receive Federal Work-Study as part of my financial aid?

Yes. Federal Work-Study provides the opportunity to apply for eligible campus jobs, but students are responsible for applying to available positions and completing each department's hiring process.

What health services are available on campus?

Student Health provides medical care for many routine illnesses and minor injuries during the academic year. If additional care is needed, staff can help students coordinate treatment with local medical providers or specialists.

What should I do if I get sick while I'm at Norwich?

If you become ill during the semester, contact Student Health for guidance. Staff will help determine whether you can be treated on campus or should be referred to another medical provider. If you have a medical emergency, seek immediate assistance by contacting Public Safety or calling 911.

Are counseling and mental health services available?

Yes. Norwich offers confidential counseling services to help students navigate personal concerns, stress, anxiety, adjustment to college life, and other challenges. Students are encouraged to seek support whenever they feel they need it—whether the concern is academic, personal, or emotional.

What if I'm feeling overwhelmed during my first semester?

Adjusting to college is a significant transition, and it's normal to experience periods of stress or uncertainty. Norwich encourages students to reach out early—to a professor, adviser, counselor, residence life staff member, Corps leadership, or another trusted member of the campus community. Asking for help is viewed as a strength, and many resources are available to support students throughout the year.

Are there religious services or spiritual support on campus?

Yes. Students of all faith backgrounds—and those who are still exploring their beliefs—have opportunities for worship, reflection, and spiritual support through the University Chaplain and campus ministry programs.

Can I receive accommodations for a disability or documented medical condition?

Yes. Students with documented disabilities or medical conditions may be eligible for reasonable accommodations. Students are encouraged to begin the accommodation process as early as possible to help ensure appropriate support is in place when classes begin.

Who can I talk to if I'm not sure where to go for help?

You don't have to figure everything out on your own. Whether your question is academic, personal, financial, or health-related, Norwich faculty and staff will help connect you with the office or resource best equipped to assist you.

When is my tuition bill due?

Billing information, payment deadlines, and account balances are available through your student account. Be sure to review your bill early and allow enough time for financial aid, loans, or outside scholarships to be applied before payment deadlines.

What if my financial aid hasn't appeared on my bill yet?

Some financial aid may take time to appear if required documents, loan requirements, or other steps have not yet been completed. If your award doesn't appear as expected, contact Financial Aid before your payment due date.

Can I set up a payment plan?

Yes. Norwich offers payment plan options that allow eligible students and families to spread tuition payments over time rather than paying the full balance at once.

Are textbooks included in tuition?

No. Textbooks and course materials are separate educational expenses unless otherwise noted for a specific program. Students should review course requirements before the semester begins and budget accordingly.

What other expenses should I expect besides tuition?

In addition to tuition, students may have expenses such as books, supplies, transportation, personal items, and optional spending. Depending on your program and activities, there may also be course-specific or program-related costs.

How does Federal Work-Study work?

Federal Work-Study gives eligible students the opportunity to apply for on-campus jobs. Receiving a work-study award does not automatically assign you a position. Students apply for available openings, and each department manages its own hiring process.

Where can I find student employment opportunities?

On-campus jobs are posted in Handshake throughout the year. Students can search available positions, submit applications, and learn about employment opportunities using their Norwich login credentials.

What if I still have questions about my bill or financial aid?

If something doesn't look right or you have questions about your account, contact the Financial Aid or Student Accounts staff as soon as possible. Asking early gives staff more time to resolve questions before payment deadlines.

When will I receive my Norwich email account?

Before arriving on campus, you'll receive access to your Norwich email account and other university systems. Your Norwich email is the university's primary method of communication, so check it regularly for important updates before and throughout the academic year.

What is UnifyNU?

UnifyNU serves as Norwich University's online gateway to many of the systems and services you'll use as a student. From one location, you can access resources such as Banner, your Norwich email, academic information, and other campus services.

What is Banner?

Banner is Norwich University's student information system. You'll use it to view your class schedule, registration information, grades, and other academic records.

How do I reset my password or get help with my account?

If you're having trouble accessing your Norwich accounts, email, or other university technology, contact Technology Services. They can assist with password resets, account access, and other technical support.

Do I need to use Duo Multi-Factor Authentication?

Yes. Norwich uses Duo Multi-Factor Authentication to help protect student accounts. You'll use Duo when accessing many university systems from your personal devices.

Who should I contact if I have a technology problem?

Technology Services is your first stop for questions about university accounts, email, software, network access, and other technology-related issues. If they can't resolve your issue directly, they'll help connect you with the appropriate campus resource.